Frequently Asked Questions
When should I book my appointment?
It’s really never too early. We recommend booking about 12 months before your wedding. If you have a shorter timeframe, that’s not a problem, but make sure to get scheduled ASAP!
Do you accept walk-ins?
Our walk-in hours are posted regularly on Instagram. Appointments are required outside of those hours. We only take one bride at a time to make sure every bride can receive our full service experience.
What is your price range?
Our collection starts at $2,000 with the majority of our styles ranging from $2,200-$3,200. Our off the rack selection starts at $1,000, and everything in store is under $6,000.
How many people can I bring with me?
We recommend no more than 4, but understand that some brides may have more sisters, aunties, grandmas or moms than others. Please send us a request if you need accommodations for a larger party.
What sizes do you carry?
Most styles are sampled in 10 to 14, and our plus size styles are sampled in 20 to 24. We use dress clips to help make things fit. Your order will be sized based on your measurements.
What should I wear to my appointment?
Come in what makes you most comfortable! Seriously, dress up or down, it doesn’t matter. As for undergarments, skin tone color is best, and bras are not required, (Pasties come in handy!) Shape wear is completely optional.
What is the order process like?
After you’ve tried on samples and chosen your style - yay! - your stylist will measure you and recommend your size based on the designer’s size chart. Together you’ll look over your invoice, confirm all details, and sign our purchase agreement. We accept cash, check, and all major credit cards for payment. Once your order arrives, we give it a quality check and then reach out to schedule your dress arrival appointment.
Can I purchase off the rack?
Yes, you can! Our sample sale rack and stocked styles are always changing. Unfortunately, we cannot guarantee any specific style or size. Please check out some of the current selection in our online shop or reach out with your sizing so we can let you know your options.
How long will it take for my order to arrive?
Orders take 4 to 6 months to arrive but all of our designers provide rush options for an extra fee. Keep in mind you’ll need additional time for alterations and some buffer time to make sure it’s a stress free experience. Alterations can take anywhere from 6 to 12 weeks depending on a tailor’s availability. We think it’s ideal to have your dress ready to go a month before your wedding so it’s checked off your list.
What is your return policy?
Our designers don’t stock their gowns, so every order is final sale. It’s being made for you, in your size, and probably with a customization or two. We know this is a BIG purchase. If you have any concerns about your size changing, please let your stylist know.
Will I need alterations?
Yes, yes, and yes. Wedding gowns ALWAYS require alterations for a perfect fit. They are also much longer than ready-to-wear pieces so the hem can be matched up to your shoe height. Split sizing is a great option if you are between sizes, but your dress or pantsuit will still need to be taken in a little here and there. Why? Because no one’s body is symmetrical, and everyone’s shape is unique.
Where is your shop? (I’ve never seen it!)
We’re not going to lie, it’s hard to find… but that’s intentional! We don’t want walk-in’s during your special moment. You’ll find our entrance down the pathway between Archetype and Beercade 2 in Little Bohemia. Look for the heart over the door!
Don’t miss a thing.
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